Terms and conditions of sale

Avrenza is a trading name of Avrenza Group Ltd, a company registered in Scotland under company number SC896291. Our registered office is Avrenza Group Ltd, 1/2 71 Fairley Street, Glasgow, Scotland, G51 2SN. You can contact us at info@avrenza.co.uk or +44 7392 300614.

By placing an order you agree to these terms. We sell to consumers in the United Kingdom who are aged 18 or over, and to UK businesses buying in the course of their trade. If you are buying as a business, the cancellation rights in section 8 do not apply to you.

Every product we list is genuine, sourced from brand owners, manufacturers, authorised distributors or wholesale suppliers. Product images, pack sizes and formulations are shown in good faith but manufacturers occasionally change packaging or recipes; the item you receive may differ slightly in appearance from the image. Always read the label on the product before use.

Adding items to your basket and paying at checkout is an offer to buy. A contract is formed only when we send you an order confirmation email. If an item turns out to be unavailable, or if we identify a pricing error, we will contact you and refund you in full for any part of the order we cannot supply.

We may cancel an order where we reasonably suspect fraud, where quantities requested are inconsistent with personal use, or where we are not able to deliver to the address given.

• All prices are shown in pounds sterling and include VAT at the applicable UK rate.
• Delivery charges are shown separately at checkout before you pay.
• Payment is taken at the time of order using the card and wallet methods offered at checkout, processed by Stripe. We do not store your full card details.
• If a price is obviously wrong we will not be obliged to supply at that price; we will tell you and you may cancel.

We deliver to addresses across the United Kingdom. Standard delivery costs £4.99 and typically arrives within 2 – 4 working days. Orders over £40.00 are delivered free. Full details are on our delivery page. Risk in the goods passes to you when they are delivered to the address you gave us.

If we have not delivered within 30 days of your order, you may treat the contract as at an end and we will refund you in full.

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. Tell us within 30 days of delivery if something is faulty, damaged or not what you ordered and you can choose a full refund or a replacement, and we pay the return postage.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel most orders within 14 days of receiving them, without giving a reason, and return the goods within a further 14 days. Sealed hygiene, cosmetic and food products that have been unsealed after delivery cannot be returned for hygiene reasons unless faulty. Our returns page explains the process and the exceptions in full.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms. We are not liable for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Email info@avrenza.co.uk and we will acknowledge your complaint within two working days and aim to resolve it within ten. These terms are governed by the law of Scotland and disputes may be brought in the courts of Scotland; if you live elsewhere in the UK you may also bring proceedings in your local courts.